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Avast Free Forum is a site that lets users ask questions regarding their anti-virus software. It offers a variety means, including tutorials and FAQs. The site is easy-to-use and is regularly updated.

A major player within the cybersecurity marketplace, avast has the best levels of customer service for its anti-virus software program. The support button on their website and LAPTOP or COMPUTER application grants access to an informative FAQ and discussion forums along with premium technical support in case of any issues.

The company also has live chat for customers who want immediate responses, an email ticketing system to help with more in-depth inquiries and three live support lines that are located in the UK, Australia and the U.S. The knowledge base is limited but provides support guides for all of its products.

The customer service isn’t always perfect However, it’s not perfect. PCMag and Hauptplatine conducted a joint investigation and found that the company shares user information such as’ locations and Internet Protocol addresses with third-party companies. This could create privacy worries for some. The paid plans do not provide enough benefits to justify the additional cost. Lastly, its forum was recently hacked which allowed thieves to acquire usernames as well as user names, emails and passwords that were hashed. Fortunately, the information regarding payments was not compromised. The company has pledged to rebuild the forum with a new platform that’s more efficient plus more secure. The company also has a security policy which states that it will not sell or share your personal information with any third parties without your authorization.